On 16-18 September, Bystronic organized a sales workshop for the company’s sales employees at Ha Sip Ha Resort, Ko Chang Sub-district, Trat Province, with the purpose of enabling sales employees to invent new and more effective sales innovations to maximize customer satisfaction. MEGA Tech was also given the opportunity to interview Mr. Norbert Seo, President Region APAC at Bystronic Group about this event.
Mr. Nobert said to open the conversation that “Since the pandemic erupted, it has been three years after Bystronic conducted a Sales Workshop. During this period, Covid-19 has changed the dynamic of operating a business. Digitalization is speeding up; we no longer require organizing meeting face to face which will impact the relationship and communication among the team and the customers.
At such, when the border reopens, it is a great opportunity to organize a session, gather everyone together from all part of Southeast Asia to improve the synergy among them. Bystronic staff has always been in “fighting” mode to help growing the business and help the customers with our solutions to stay ahead of the competition. This is also a chance to let the staff get off from daily work and concentrate in building up their soft skill and brainstorm on new initiative to handle today’s business.
Customer loyalty is the focus in today’s business context
The workshop involves participants from Thailand, Indonesia, Singapore, Malaysia, and Vietnam. In this workshop, participants get to share insights on the economic situation in their respective country. They also get to share challenges that they are facing from the impact of the pandemic and brainstorm together to improve the situation. Apart from this, the teams will also share on the resources and support that they can provide for other subsidiaries.” Mr. Nobert said about the primary purpose of hosting Bystronic Sales Workshop
Mr. Nobert said about what benefit would the salesperson gain after attended this workshop “Customer loyalty is the focus in today’s business context. With companies getting competitive, customer spoiled with choices, we need to come up with a strategy that benefits both customers and the business..”
Bystronic’s high-quality solutions : High productivity and sustainable future
“After this workshop, salespeople will be able to provide better service, understand their customers better and work efficiently among the countries. Salespeople will do a better job in planning and setting targets year on year. They will also be able to monitor the sales process for the customer efficiently.
Additionally with this workshop, I’m sure it will add value to their work and together we strive as one Bystronic.” Mr. Norbert added that this knowledge can be used to enhance the sales process.
“Bystronic’s high-quality solutions enable transformation into a productive and sustainable future. The focus is on the automation of the complete material and data flow of the cutting and bending process chain. The intelligent connectivity of our laser cutting systems and pressbrakes with innovative automation, software, and service solutions is the key to comprehensive digitalization in the sheet metal industry.
Bystronic’s primary goal is always to offer customers solutions that help them get ahead in the daily competition or help them stay ahead. This includes state-of-the-art machines, process-optimizing software, but also solutions for sustainability.
We stand for customer proximity, high-performance innovations, service excellence, and local expertise. As a trusted partner, we aim for long-term collaboration to solidify lasting customer relationships.”
Article by : MEGA Tech