Executive’s Talk

KOMAX Has Transformed Office in Thailand for the Best Customer Service

KOMAX เปลี่ยนโฉมสำนักงานในประเทศไทย สำหรับการบริการลูกค้าที่ดีที่สุด
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Article by: KOMAX & MEGA Tech Magazine

Komax, originally established in Switzerland in 1975, has been present in South East Asia with its hub in Singapore since 1994. In order to increase customer proximity and therewith being able to better serve customers in Thailand, Komax has decided to transform the former representative office into a fully independent office located in Sathorn, in the center of Bangkok city.

With this new setup, we plan to introduce additional products, to increase the market’s awareness of Komax’ broad range of wire processing machines, as well as to understand the Thai customers’ specific needs to improve our equipment and service offerings for the rapidly growing industry in Thailand.

KOMAX Has Transformed Office in Thailand for the Best Customer Service

As leading supplier of wire processing equipment, Komax can offer equipment for various levels of automation in the manufacturing of wire harnesses. The equipment ranges from cutting and stripping to fully automatic wire insertion, to taping and to testing of complete harnesses. Komax’ machines can help to reduce the dependency on workers and operators which is starting to become an ever-present topic in the manufacturing areas of Thailand. Depending on the customers’ needs, the machines can be equipped with a wide range of quality control functionality, such as crimp force measurement, automatic conductor detection, and many more. Automotive harness manufacturing being one of the quickest growing industries in Thailand can profit from our offering to increase efficiency and volume of their production, mainly for standard wires, high speed data cables, as well as high voltage cables. We will be showing an interesting selection of such products at Metalex in November this year.

The Highest Value and Benefit from KOMAX

KOMAX Has Transformed Office in Thailand for the Best Customer Service

Komax is not only the leading and largest wire processing equipment manufacturer but also has a very broad and large customer base, from small local players to global harness suppliers for the automotive OEM’s. We are close to our customers wherever they are in the world with a presence in more than 60 countries. We offer a wide range of services from operator training, spare parts supply, application consultancy and many more. Our local team of service engineers maintains and repairs your equipment in your plant.

KOMAX Has Transformed Office in Thailand for the Best Customer Service

Our machines are delivered with worldwide warranty, and wear and spare parts are readily available regionally, or even locally. As a new offering, we also provide online trainings and tutorials for the customers’ operators in the plants which helps to ensure the machines are operated in the most efficient way and the output produced is free of faults.

Komax is committed to serve their customers in the best possible and most reactive way. We believe that the harness manufacturing industry in Thailand is growing in volume and in level of automation. We would like to support our customers in this growth process by understanding their needs and proposing the ideal solutions to solve their challenges in growing their production and improving the quality of their output.

KOMAX Has Transformed Office in Thailand for the Best Customer Service

We will be attending the Metalex Show in November and are looking forward to welcoming you for interesting discussions and demonstrations of some of the latest wire processing technologies.